KEEP YOUR
MACHINES
RUNNING STRONG
From genuine spare parts to expert technical support -- HARMAC provides comprehensive aftermarket solutions that maximize uptime, extend equipment life, and protect your investment across every worksite, worldwide.
Everything You Need,
After the Sale
Our aftermarket commitment doesn't end at delivery. HARMAC supports your fleet throughout its entire lifecycle with parts, service, and expert guidance.
Spare Parts Supply
Genuine OEM and compatible aftermarket parts for all major brands. Fast global shipping with full traceability.
Maintenance Services
Scheduled and preventive maintenance programs designed to maximize equipment uptime and lifespan.
Technical Support
Round-the-clock engineering assistance, remote diagnostics, and on-site support from certified technicians.
Warranty Coverage
Industry-leading 3-year warranty with clear terms and swift claim processing -- protecting your full investment.
Genuine Parts,
Delivered Fast
Access one of the industry's most comprehensive spare parts inventories. Whether you need a single hydraulic seal or a full engine rebuild kit, HARMAC ships genuine OEM and premium aftermarket components to any corner of the globe.
Genuine OEM Components
Direct-sourced from manufacturers including CAT, Komatsu, XCMG, SANY, and more -- every part comes with full traceability documentation.
Compatible Aftermarket Parts
Cost-effective alternatives rigorously tested to meet or exceed OEM specifications, ideal for older models and budget-conscious fleets.
Global Express Shipping
Partnerships with international freight carriers ensure critical parts reach your site with minimal downtime, backed by real-time shipment tracking.
Bulk & Dealer Orders
Dedicated pricing and priority fulfillment for dealers, fleet operators, and government procurement programs.
Proactive Care for
Peak Performance
Preventive maintenance is the most cost-effective strategy to protect your machinery investment. Our structured service programs are tailored to your operating environment.
- Scheduled oil & filter changes
- Visual inspection reports
- Hydraulic fluid checks
- Lubrication services
- Remote diagnostics
- On-site technician dispatch
- All Basic Plan services
- Remote diagnostics & telematics
- Annual comprehensive inspection
- Priority parts sourcing
- Dedicated service account manager
- On-site technician dispatch
- All Pro Plan services
- On-site technician dispatch worldwide
- Fleet management consulting
- Custom SLA agreements
- Operator training programs
- Quarterly performance reporting
How Our Service Process Works
Submit Request
Contact our service team via email, phone, or the online form below with your equipment details.
Assessment
Our engineers conduct a remote or on-site assessment and provide a detailed service plan and quote.
Service Execution
Certified technicians carry out the agreed service using genuine parts, with full documentation provided.
Follow-up & Report
We provide a detailed service report and schedule the next preventive maintenance interval.
Expert Help,
Whenever You Need It
Equipment issues don't follow a 9-to-5 schedule. Our global technical support network is always on call, providing rapid response to keep your operations moving.
24/7 Hotline
Dedicated emergency line with multilingual engineers on standby around the clock.
Remote Diagnostics
Telematics-enabled fault analysis and guided troubleshooting without costly site visits.
On-site Dispatch
Certified field technicians available across major markets for complex repairs and commissioning.
Documentation Library
Full access to service manuals, wiring diagrams, and parts catalogs for every model we supply.
Operator Training
Structured training programs ensuring your crew can operate and maintain equipment safely and efficiently.
Multilingual Support
Technical assistance available in English, Chinese, Spanish, Arabic, and French to serve our global customers.
Industry-Leading
3-Year Warranty
Every piece of equipment sold by HARMAC is backed by a comprehensive 3-year warranty -- because we stand firmly behind the quality of every machine we supply.
What's Covered
- Manufacturing defects in materials & workmanship
- Engine and powertrain components
- Hydraulic system components
- Structural and chassis integrity
- Electrical systems & controls
Claims Process
-
1
Report the IssueContact our warranty team with equipment serial number and issue description within the warranty period.
-
2
Remote AssessmentOur engineers review submitted photos/videos and telematics data within 24 hours.
-
3
Claim ApprovalApproved claims receive free parts shipment or technician dispatch, usually within 48 hours of approval.
-
4
Resolution & ClosureRepairs completed and documented. Warranty period extends by the duration of any repair downtime.
Warranty Highlights
Warranty terms apply to equipment purchased directly through HARMAC and are subject to standard usage conditions as defined in the product documentation. Normal wear items (filters, belts, tires, bucket teeth, etc.) and damage resulting from misuse are excluded. Contact our warranty team for a complete copy of terms and conditions.
NEED PARTS
OR SERVICE
SUPPORT?
Our parts and service specialists are ready to assist. Provide your equipment details and we'll get back to you with the fastest solution available.
Our specialists review every request within 2 business hours and provide targeted solutions.