Privacy Policy
At HARMAC, we are committed to protecting your personal data with the highest standards of integrity and transparency. This policy outlines how we collect, use, and safeguard your information.
Data Collection Scope
We only collect information that you voluntarily provide through our website forms, email communications, or direct business inquiries. The data we collect is strictly limited to what is necessary to serve your equipment needs.
Data Usage Purpose
Your data is used exclusively for business follow-up and providing you with the best possible machinery solutions. We do not use your information for any unrelated marketing or commercial purposes.
Responding to Your Equipment Inquiries
We use your contact information to respond promptly to your questions about excavators, loaders, bulldozers, and other machinery, providing detailed specifications and pricing.
Providing Customized Equipment Solutions
Your project details and location help us recommend the most suitable machinery brands and models -- from CAT and Komatsu to XCMG and SANY -- tailored to your specific needs.
Order Processing & Logistics Coordination
Once you place an order, your data is essential for managing quality inspections, shipping arrangements, customs documentation, and delivery to your destination across 80+ countries.
After-Sales & 3-Year Warranty Support
Your records enable us to provide ongoing technical support, warranty claims handling, and spare parts coordination throughout the full coverage period.
Important: We will never use your data for unsolicited bulk marketing, automated profiling, or any purpose unrelated to your equipment inquiry.
Confidentiality Commitment
Protecting your data is a core principle of how we operate. We give you our firm commitment: your personal and business information will never be disclosed, sold, or shared with any third party without your explicit consent.
Our Data Protection Guarantees
No Third-Party Sharing -- Your information is never sold, rented, or disclosed to external organizations, advertisers, or data brokers under any circumstances.
Encrypted Data Storage -- All collected information is stored on secure servers with industry-standard encryption protocols to prevent unauthorized access.
Restricted Internal Access -- Only authorized HARMAC team members directly involved in your inquiry can access your data, following strict internal security policies.
Legal Compliance -- We adhere to applicable international data protection regulations and will only disclose information if legally required by a valid court order.
Your Data Rights
You have full control over your personal data. At any time, you may exercise the following rights by contacting our team -- and we will respond within 5 business days.
Right to Access
Request a full copy of all personal data we hold about you and how it is being used.
Right to Rectification
Request correction of any inaccurate or outdated personal information in our records.
Right to Deletion
Request permanent deletion of all your personal data from our systems and backups.
Right to Restrict
Request that we stop processing your data while keeping it stored, pending resolution of any dispute.
Exercise Your Rights
To make any data request, simply email our privacy team. We'll confirm receipt and process your request within 5 business days.
Policy Updates
HARMAC reserves the right to update this Privacy Policy as our business practices evolve or as required by law. Any significant changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.